Refund policy
Return of goods
In accordance with the "Rules for the Return and Exchange of Goods" approved by the Minister of Economy by Order No. 217 of 29 June 2001 "On the Approval of the Rules for the Return and Exchange of Goods" (Official Gazette of the Republic of Lithuania, 2001, No. 58-2105), quality goods purchased online may be returned within 14 (fourteen) days from the date of delivery to the buyer. The cost of returning the goods shall be borne by the buyer.
The following conditions must be followed when returning goods:
Refunds shall be made using the same means of payment used by the Customer to make the transaction.
Upon receipt of your request, we will contact you within 2 working days to arrange the details of the return.
Once we have received the product, assessed the quality of the product and are satisfied that it is unused, we will refund the money within 5 working days.
In accordance with the "Rules for the Return and Exchange of Goods" approved by the Minister of Economy by Order No. 217 of 29 June 2001 "On the Approval of the Rules for the Return and Exchange of Goods" (Official Gazette of the Republic of Lithuania, 2001, No. 58-2105), quality goods purchased online may be returned within 14 (fourteen) days from the date of delivery to the buyer. The cost of returning the goods shall be borne by the buyer.
The following conditions must be followed when returning goods:
- the returned goods must be in their original packaging in good condition;
- the goods must be undamaged/unused by the buyer;
- the goods must be in good condition (labels intact and protective film not removed, etc.);
- the returned product must be in the same condition as when the buyer received it, including any additional gifts received;
- when returning the product, you must present the proof of purchase or order number;
- If the above conditions are met, you should fill in the return request form and send it to grazinimai@yosmile.lt.
Refunds shall be made using the same means of payment used by the Customer to make the transaction.
Upon receipt of your request, we will contact you within 2 working days to arrange the details of the return.
Once we have received the product, assessed the quality of the product and are satisfied that it is unused, we will refund the money within 5 working days.